Who We Are

Krelvoxim Eik operates as an educational platform focused on teaching 3D environment creation for games. Our registered office is at Urkixo Zumarkalea, 30, 48010 Bilbo, Bizkaia, Spain.

For any questions about how we handle your data, you can reach our team at support@krelvoximeik.com or call us at +34915600726.

Information We Collect

We gather different types of information depending on how you use our services. Here's what we typically collect and why:

Information You Provide Directly

• Name and contact details when you sign up for courses or contact us
• Educational background and experience level to tailor learning paths
• Payment information when enrolling in paid programs
• Portfolio materials and project work you submit during courses
• Communication preferences and feedback responses

Information Collected Automatically

• Device information and browser type for platform compatibility
• IP address and general location data for security purposes
• Course progress and completion rates to improve content
• Platform interaction patterns to enhance user experience
• Technical diagnostics when errors occur

How We Use Your Information

Purpose	Data Used	Legal Basis
Delivering educational content and managing enrollments	Contact details, learning preferences, course history	Contract fulfillment
Processing payments and managing billing	Payment information, transaction records	Contract fulfillment
Sending course updates and educational materials	Email address, course enrollment data	Legitimate interest with opt-out option
Improving platform functionality and content	Usage patterns, feedback responses, technical data	Legitimate interest
Providing student support and assistance	Contact information, support tickets, course data	Contract fulfillment
Meeting legal obligations and compliance	All relevant personal data as required	Legal obligation

We don't use your personal information for automated decision-making that significantly affects you without human oversight.

Sharing Your Information

We don't sell your personal data to third parties. However, we do share information with specific partners who help us run the educational platform:

Service Providers

We work with companies that handle technical infrastructure, payment processing, email delivery, and analytics. These providers only access data necessary for their specific function and are contractually required to protect your information.

Educational Partners

If you participate in collaborative projects or industry partnerships, we may share relevant portfolio work or progress information with participating organizations. We'll always ask for your explicit permission first.

Legal Requirements

Sometimes we're required by law to share information with authorities or regulatory bodies in Spain or the European Union. This might happen during legal proceedings, investigations, or to prevent harm.

Your Rights Under GDPR

As someone whose data we process, you have several rights. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request.

Correct Inaccurate Information

If something we have on file is wrong or outdated, let us know and we'll fix it. You can update some information directly through your account settings.

Request Deletion

You can ask us to delete your personal data in certain situations—like if you withdraw consent, the data is no longer necessary, or if there's no legal basis for keeping it. There are some exceptions, like when we need records for legal compliance.

Restrict Processing

You can ask us to temporarily limit how we use your data while we resolve issues about accuracy or legitimate interests.

Object to Processing

When we process data based on legitimate interests, you have the right to object. We'll stop unless we can show compelling grounds that override your interests.

Data Portability

For information you've provided directly, you can request we transfer it to another service in a machine-readable format.

How We Protect Your Data

We've implemented various security measures appropriate to the risks involved in processing your information:

• Encrypted connections for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments of our systems
• Access controls limiting who within our organization can view personal data
• Secure backup procedures to prevent data loss
• Employee training on data protection and privacy requirements
• Incident response procedures for potential security breaches

Despite our precautions, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention Periods

We keep your information only as long as necessary for the purposes we collected it. Here's what that looks like in practice:

Data Type	Retention Period	Reason
Active student records	Duration of enrollment plus 2 years	Educational continuity and certificate verification
Financial records	7 years after transaction	Spanish tax law requirements
Marketing communications data	Until consent withdrawn or 3 years of inactivity	Maintaining current mailing lists
Support tickets and communications	3 years after resolution	Quality assurance and dispute resolution
Portfolio submissions	Duration of course plus 1 year	Assessment and feedback purposes

When retention periods expire, we securely delete or anonymize the information so it can no longer identify you.

Cookies and Tracking

Our website uses cookies to improve functionality and understand how people use our platform. You can control cookie settings through your browser, though some features might not work properly if you disable certain cookies.

Essential Cookies

These are necessary for the platform to function—things like keeping you logged in and remembering your preferences. We don't need your consent for these.

Analytics Cookies

We use these to understand which courses are popular, where students get stuck, and how we can improve the learning experience. These require your consent.

Preference Cookies

These remember your settings like language preference or video playback quality.

Children's Privacy

Our platform is designed for individuals aged 16 and older. We don't knowingly collect information from anyone younger without parental consent as required by Spanish law.

If you're under 16 and interested in our courses, please have a parent or guardian contact us to discuss appropriate arrangements.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on our platform.

The "Last Updated" date at the top shows when the current version took effect. Continuing to use our services after changes means you accept the updated policy.

Complaints and Concerns

If you're unhappy with how we've handled your personal data, please contact us first at support@krelvoximeik.com. We take complaints seriously and will work to resolve issues quickly.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you believe we've violated data protection laws. They're the supervisory authority responsible for monitoring GDPR compliance in Spain.